Download Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency, by Tom DeMarco
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Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency, by Tom DeMarco
Download Slack: Getting Past Burnout, Busywork, and the Myth of Total Efficiency, by Tom DeMarco
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Review
"An irreverent counterpoint to treatises about corporate efficiency. Brisk, compelling, and hard to put down." –Financial Executive"Tom DeMarco goes after one of the most pervasive and pernicious myths of business--that humans are efficient the same way machines are. Slack will change the way you manage and understand your business." –David Weinberger, author of The Cluetrain Manifesto"In times of many layoffs, shrinking staffs, vanishing 'think time,' middle managerial heads rolling, and mounting pressure to produce more faster . . . there are few limits on who can get some thoughts from [Slack].” –CNN.com
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From the Inside Flap
If your company's goal is to become fast, responsive, and agile, more efficiency is not the answer--you need more slack. Why is it that today's superefficient organizations are ailing? Tom DeMarco, a leading management consultant to both Fortune 500 and up-and-coming companies, reveals a counterintuitive principle that explains why efficiency efforts can slow a company down. That principle is the value of slack, the degree of freedom in a company that allows it to change. Implementing slack could be as simple as adding an assistant to a department and letting high-priced talent spend less time at the photocopier and more time making key decisions, or it could mean designing workloads that allow people room to think, innovate, and reinvent themselves. It means embracing risk, eliminating fear, and knowing when to go slow. Slack allows for change, fosters creativity, promotes quality, and, above all, produces growth. With an approach that works for new- and old-economy companies alike, this revolutionary handbook debunks commonly held assumptions about real-world management, and gives you and your company a brand-new model for achieving and maintaining true effectiveness.
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Product details
Paperback: 256 pages
Publisher: Crown Business; Reprint edition (April 9, 2002)
Language: English
ISBN-10: 0767907698
ISBN-13: 978-0767907699
Product Dimensions:
5.2 x 0.5 x 8 inches
Shipping Weight: 6.4 ounces (View shipping rates and policies)
Average Customer Review:
4.1 out of 5 stars
69 customer reviews
Amazon Best Sellers Rank:
#265,067 in Books (See Top 100 in Books)
In "Slack," Tom DeMarco (of "Peopleware" fame) takes on a lot of old management practices that apparently are still in use today, with the precept that so-called "knowledge workers" need to be managed differently than traditional factory workers. DeMarco plays fast and loose with logic, relying on anecdotal summary evidence from his consulting experience (take my word for it) rather than giving the actual evidence or citing previous studies to back up his claims. If you can get past that, and have an interest in better managing "knowledge workers," then this book might be for you. It's not that the theories espoused by DeMarco aren't solid; they just lack bona fide proof (and so are better labeled as hypotheses).There are fundamental differences between a building full of factory workers and a building full of code monkeys, engineers, accountants, etc....duh. DeMarco asserts that current management practices don't really account for this, namely that at crunch time you can push the laborers harder but "thinking" jobs occur at a fixed rate. A little free time, or slack, for all employees is in fact a good thing, because it allows for beneficial change to happen, or certain tasks to occur right away. Standing over a cubicle with a stopwatch won't help the worker or the organization. Laying off a full time secretary and splitting another half-time between two departments because she was timed to be busy only 50% of the day is a bad idea, because then the secretary is then always busy and you then have six-figure salary workers wasting their time making photocopies. The whole idea of slack is also useful when looking at risk analysis and planning, and many other aspects of corporate life.While I certainly don't agree with everything DeMarco presents, a lot of the ideas do seem very well founded in reality and are just plain all-around good concepts. I think it's worth a read and discussion with your colleagues if you manage people in polo shirts or neckties, but I don't think this is the end-all of management books.
In this work, DeMarco covers two important and interrelated topics: overcommitment and risk management. His basic thesis is that a fully efficient firm cannot change direction, and has very little flexibility. I do wonder, however, why he chose a magic square (without any explanation) as his example in the intro to part 1..... Was it a hidden point about uniformity?For knowledge work, I generally agree with his main points, and I have gained some inspiration in some other areas as well (for example, some specific cases where matrix management might actually be optimal).However, some other reviewers have misunderstood DeMarco's main point. Efficiency and flexibility are opposite ends of the spectrum. If you want real agility, you have to give up some efficiency, and the opposite is true too. This isn't a matter of work less and get more done (aside from issues of long-term overtime, where it is a valid point) but rather work a little less and regain some capacity to change direction.The second point though is that without slack, one cannot adequately manage risks. This slack not only gives you the ability to change direction to avoid risks, but it provides you with extra resources to overcome temporary and unexpected challenges.In general, I think these are important points and I think that most companies would do well to at least consider these two points.
I agree that this is simultaneously a great screed on the inanity of most corporate management, and also a powerful indictment of the tendency of IT management to just go along, accepting a premise that is false and on most projects, is life-threatening.I totally disagree with the one bad reviewer who claims the book is below the bar of even anecdotal, and boring. On the contrary, much of what is argued here is a logical, or purely rhetorical position, but that is the part that is the most refreshing! Whereas Peopleware may be more comprehensive, it is also less bold and rhetorically less daring. I love to see someone like DeMarco, who has proven all he needs to, instead of just churn out another episode in his established realm, provoke, argue, and show the amount of passion this book contains. Only someone who considers rhetoric sinful could find this book boring.That said, this book is also not from left field: it owes a lot to Lean, et al, on the biz and IT process side, and it is also of a piece with other writings like Mythical Man Month. Personally, I think the most important thing about this book is that it is original in its approach and size, etc.: computer science, folks, is not a science, and the fact that it has been controlled by science people all these years, is one of the reasons it has denied many of the hugely important aspects of its reality, e.g. psychology, sociology, etc. We desperately need more books like this that are broadly rhetorical, small, quick reads, that can penetrate into the more densely forested parts of the realm.
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